Reasons Why I’m Not Picking MyHeritage Even Though 23andMe Tried

Over the past year I’ve played with a few items on MyHeritage, always looking for online resources besides by which I can make progress on my difficult branches of my family tree.

As a customer of 23andMe, as part of a new promotion they are doing with MyHeritage I get a “free” account at MyHeritage to post a family tree, that can be linked with my 23andMe profile for my matches to view.

However, as I wrote on a 23andMe Communities thread earlier, in response to the roll out on 15 Jan of the integrated MyHeritage family tree capability for 23andMe customers:

 I find MyHeritage way too frustrating to use.   I did the transfer thing, but when I wanted to delete someone it wouldn’t let me do it.   And there are no instructions for disconnecting people.   When I wanted to delete the person I had intended, the warning box said I had to delete his relatives first, which I didn’t want to do.

And for us Mac users, MyHeritage’s downloadable tree management software is like a trip back to the bad old days of Windows, complete with “C:” in filenames?!

So I deleted the whole tree.   I will just change my public profile here to state that if anybody is interested they can visit my trees at .


My frustration at times with exploring MyHeritage stem from more than just a few issues, but I thought it worth noting a handful here:

  1. Awkward Tree Management;
  2. Lack of novel records for my ancestors;
  3. Overpriced for what I get;
  4. Mac-unfriendly computer tool Family Tree Builder and poor web tree controls;

Let’s take these one by one:

1.   I find tree management at MyHeritage to be quite awkward.   As I complained on a 23andMe community post, MyHeritage’s online software will not allow me to delete someone, without deleting others who I do not want to delete.   This is just unacceptable.   I have not been able to discover how to selectively edit relationships of individuals, thought that capability might be lurking somewhere under the obscuring user interface.    I couldn’t even find a way to add a mother for someone, as the pop-up (transparent) window wouldn’t give me that option for some people, without telling me why.

Add to that no pedigree view and too-sparsely spaced nodes in the family view and one ends up with a most uncomfortable viewing and climbing experience to get around the tree.

2.  As a test for Record Matching and “Smart Matching” I uploaded a 289 person tree of a relative of mine, and let the computers do their thing over night.   When I finally got the Record Matches and Smart Matches, what was found by the algorithms were few and not very enlightening.   There was nothing that I had not already found elsewhere.   And the few matching trees that were found were of no real use and had less information that I had.    A review of the MyHeritage records database – something not quickly obvious – revealed a very limited set of records for my (American colonial) use.

3.  Here’s the deal on pricing at MyHeritage – no one with a decent size tree can get away from paying extra.    23andMe is advertising that its customers get a free tree, but it is really not different than the usual 250 node-limited trees that MyHeritage lets anyone creates.   However, one cannot practically include descendants with that limited of a tree, even though a well documented family trees should include the nuclear family, at a minimum, of your direct line ancestors.   A serious researcher will need the “PremiumPlus” package, and the regular price for that is $13.27/month, or $9.95/mo if bought in annual increments.   While not exhorbitantly priced, that is not significantly different than my AARP-discount price at, which has much more of what I need to research my American family tree.

4.   Not only is MyHeritage’s  “Family Tree Builder” a knock-off name of’s Family Tree Maker, but for a Mac user like myself the program Family Tree Builder (FTB) is painful to use.    It is  simply the Windows version ported with some underlying bridging software, so the program is very much not following the user paradigm of OSX that all Mac programs ought to use.   For example, the menu bar is floating with the window, and not anchored at the top of the screen.  File names and file operations are highly reminiscent of DOS  ( “C:\” does not belong on a Mac!)   Here, for example, is what the file browser looks like when one chooses to open a file using the file menu of the native program:


Native file browser in FTB


… which is decidedly not what one wants to see in OSX.   Even more on point than the poor aesthetics is the loss of functionality that native Mac programs provide, even in file browsers.

But wait, there’s more.

You see, there is a second menu bar after all, the standard Mac menu bar, but it only has very limited functionality, such as opening and closing a FTB tree.   But let’s look at what that file browser looks like:



Second file browser in FTB


Read carefully the text at the top of the file browser.

FTB as a family tree database management tool is woefully lacking in capability, and that is why clearly it is “free”.   It is intended for a hook to get people to use MyHeritage, but the inability to view and manipulate trees, etc., means that it cannot replace a full featured software like FTM.


The Bottom Line:

Though 23andMe has sold their connection with MyHeritage as a new capability, it is really nothing than a mutual marketing gimmick.   MyHeritage now adds an advertisement (featured above the FTDNA tests) for 23andMe on their DNA page.   Meanwhile, over at 23andMe, their roughly 750 thousand customers will be directed to MyHeritage to buy online family tree services.   There is no indication that there will be integrated tree-matching with the DNA matching (such as at AncestryDNA), which will require integrating the 23andMe DNA Relatives (or the Countries of Ancestry .csv file) with a MyHeritage tree.  So, a 23andMe user will have to hope that their DNA Relative (1) has a public profile, and (2) has put a tree on MyHeritage, and (3) made that link visible and then the user can manually click on that link to be sent to the MyHeritage site.

So for all the above reasons and more, I say to MyHeritage and 23andMe … No Thanks.


  1. are scammers. Once you give them your credit card number they will charge you for ENTIRE YEAR before the trial is over and refuse to refund. Thieves by any means.

  2. I found your post very helpful, as I have experienced all of the issues you have mentioned as well. Thank you for describing it so clearly. 🙂

  3. I SO agree! I find it to be cumbersome and vague. As you stated, there is no way to delete individuals and no pedigree view which I find so irritating. I have a very tempermental touchpad and trying to wade through scores or even hundreds of people just to view a direct ancestor is rediculous. It was easier in the program I bought in 1994! I’m gone when my membership runs out this year. I’ve met some nice people but it’s just not worth the extra work. I’m far enough behind in my research and repairs!

  4. Couldn’t agree more. I got my account though 23and me originally and rarely used it except to post a basic tree but with their new DNA matching feature thought I would use it a bit more to contact matches. I took advantage of a 50% special but have been highly disappointed with the paid product and came up with many of the same problems you report. Worst of all is its so called smart matches! There doesn’t seem to be a way just look at them without importing them into your tree. It took me ages to find out how to disconnect them when I saw that the connections they had were incorrect. It seems to me that My Heritage trees will be fraught with errors due to this and I certainly won’t be recommending them to anyone.

Leave a Reply

This site uses Akismet to reduce spam. Learn how your comment data is processed.